NEW FEATURE REQUEST

4. Engagement (VMS)

Showing 65

Export of Email statistics

It would be helpful to get an Export of email stats. The stats that are found in Tracking after you send an email. CTR, Open rate, time sent, day sent, purpose, type, ETC.
15 days ago in 4. Engagement (VMS) 0 Under Consideration

Ability to TEXT volunteers not just email

Our volunteers have consistently expressed preference to communicate via text. Emails get buried quickly in inboxes.
10 months ago in 4. Engagement (VMS) 0 Under Consideration

Allow email automations depending on role

When a volunteer signs up for a role, they can then be sent specific information pertaining to that role as both a confirmation of their sign-up and role-specific training.
4 months ago in 4. Engagement (VMS) 0 Under Consideration

reporting filter for bounced email.

Would like to be able to run reports based on the same breakdown you have natively in email tracking. This would allow you to make bulk changes and deletions if necessary. Plus, if I can show up as data in one section (email tracking). It shouldn'...
17 days ago in 4. Engagement (VMS) / 7. Reporting & Data Visualization (VMS) 0 Under Consideration

Email Communications - Open Rates

When we had our old system, Volunteer Local, anytime we sent out a mass email or an individual email we could see whether a volunteer had opened that email. This really helped us because if someone has been on our system for 6 months, but hasn't o...
6 months ago in 4. Engagement (VMS) 0 Under Consideration

Show Volunteer's Existing Opportunities on the landing page rather than other Opportunities he has not signed up to.

Currently on the "dashboard" landing page of the Volunteer Portal, the most prominently displayed thing is Opportunities the Volunteer is NOT signed up for. Instead of having to click on the My Opportunities (Count), you should show a card for the...
22 days ago in 4. Engagement (VMS) 0 Under Consideration

Re-subscribe to Emails

Not all VMS customers allow volunteer access to edit their profile or schedule themselves. When our volunteers unsubscribe from email they don't have access to their account to subscribe again. Many softwares allow them to email in they want to su...
6 months ago in 4. Engagement (VMS) 1 Under Consideration

Request for Administrative Permissions to Reset Volunteer Passwords

Our volunteer program would benefit from having administrative (Manager) permissions to reset or set temporary passwords for our volunteers. Volunteers frequently reach out to our team when they encounter issues accessing the portal while trying t...
8 months ago in 4. Engagement (VMS) 1 Under Consideration

Ability to turn off notifications when administrator deletes shift

We create shifts in series for our recurring shifts. When we need to cancel a shift d/t holiday or closure, it notifies the volunteers that the shift has been cancelled. This notification is confusing to volunteers. We have adopted the work-around...
7 months ago in 3. Scheduling & Placement (VMS) / 4. Engagement (VMS) 0 Under Consideration

Add volunteer satisfaction survey

It would be so awesome to have a volunteer survey that organizations could use each year and benchmark against each other.
6 months ago in 4. Engagement (VMS) 0 Under Consideration