New feature request Subscribe
Status Not Prioritized
Categories Event management Transactions
Created by Guest
Created on Oct 18, 2023

RELATED FEATURE REQUESTS

Ticket Purchase Transaction Type for Events

A transaction type of ticket purchase for an event that shows the breakdown of the ticket order, including fees. If an attendee is associated with any of the tickets, the ticket is linked to the attendee.

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  • Guest
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    |     Jan 15, 2025

    I do not see my request merged into this. Here is my request: Merged feature request This idea has been merged into another idea. To comment or vote on this idea, please visit PROD-I-4195 Ticket Purchase Transaction Type for Events.

    Do not count a ticket purchase as a donation

    Currently, when using Bloomerang, Kindful, or Qgiv for ticket purchases, the transactions are being categorized as donations. This misclassification skews the numbers for first-time donors, which we actively call and track. We recently started using the ticket sale feature for all our events, but this issue has made it impossible to use first-time donor reports or the "Donor Calls" feature on the home screen effectively. Additionally, these transactions are flagged as unacknowledged, but we do not send acknowledgments for ticket purchases.

    This seems like it should be a simple fix since ticket purchases are fundamentally different from donations and should be treated as such.