Our org is located where cell signal is not great, and data connection even worst. We would like to default to everyone receiving sms text notifications instead of in app notifications if they have the app (sms can go through with just a few seconds of connection).
This would be a huge fix to some problems we have being in a spot where wifi and 5g is minimal. SMS messages only take a small bit of reception to go through, but app notifications don't always go off with limited reception.