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Categories Timeline
Created by Guest
Created on Jul 7, 2023

View email status on timeline

When viewing a constituent's timeline, I would love to see the status of mass email interactions (whether it was opened, unopened, or bounced). Right now, a quick glance of the timeline shows me supposed interactions and can give the impression that we are interacting all the time. However, if the timeline included the status of the email, a quick glance could show me if a person has actually not opened most emails or if they've been bouncing for months.

I know we can see this information if we click on the interaction or if we view it in the email portal, but featuring this on the timeline would be a great way to see the bigger picture of a person. I would find this especially beneficial when seeing if I have kept up appropriately with my major donors and parents of current students.

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  • Guest
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    Jun 6, 2024

    This would be so helpful to gather engagement information and tailor messaging!