New feature request Subscribe
Status Awaiting Review
Categories Engagement Surveys
Created by Guest
Created on Mar 22, 2023

RELATED FEATURE REQUESTS

Customize donor survey send time

I would like to be able to set the time since last donation to 2 years so that someone isn't automatically sent an email asking why they no longer support us if they gave 1 year +1 day ago.

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  • Guest
    Aug 4, 2025

    Yes, we would love this, too! Our largest response from "lapsed" donors is that they are still donors. I think for most donors, they still consider themselves a current donor even if they haven't given again at exactly the year mark. The survey results would be more valuable if we could set the timeframe to be a little longer.

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