Add the ability to refund only part of the transaction and not the entire transaction amount.
Guest
Jul 1, 2025
I agree with others that this seems like a basic functionality that should be available. When recently online with support they suggested I request I refund the full amount and suggest a donor send a check or that I refund and have them make an entirely new gift. I was surprised to read a response that is so not donor centric. The tasks shouldn't be on the donor/member side or we will potentially lose their interest.
This seems like some of the most obvious table stakes functionality to have for a payment processor. Very surprised and frustrated this is not possible.
Partial refunds is a feature that is definitely missing and is a must. With events, we recently had someone buy five tickets and need a refund for one, but we had no way to refund just one ticket. This is a very disappointing and needs added ASAP. Thanks!
Reiterating that this would be very helpful since we can't access our contacts or transactions in Kindful anymore. Bloomerang needs to allow us a way to issue partial refunds.
I have ran into this issue on several occasions now. It is not only a hassle on the administrative side, but a hassle for our guest. We integrate through Kindful. Is there a way to have our payment processor through Square?
I had a donor recently pick up the credit card processing fee by accident. I wanted to refund them just the fee portion but ended up having to refund the full amount because I was unable to process a partial refund.
I agree with others that this seems like a basic functionality that should be available. When recently online with support they suggested I request I refund the full amount and suggest a donor send a check or that I refund and have them make an entirely new gift. I was surprised to read a response that is so not donor centric. The tasks shouldn't be on the donor/member side or we will potentially lose their interest.
This seems like some of the most obvious table stakes functionality to have for a payment processor. Very surprised and frustrated this is not possible.
We often need to issue partial refunds for an event payment. Please add this feature.
Partial refunds is a feature that is definitely missing and is a must. With events, we recently had someone buy five tickets and need a refund for one, but we had no way to refund just one ticket. This is a very disappointing and needs added ASAP. Thanks!
Please do this- we would love to have the ability to process partial refunds.
Reiterating that this would be very helpful since we can't access our contacts or transactions in Kindful anymore. Bloomerang needs to allow us a way to issue partial refunds.
I have ran into this issue on several occasions now. It is not only a hassle on the administrative side, but a hassle for our guest. We integrate through Kindful. Is there a way to have our payment processor through Square?
I had a donor recently pick up the credit card processing fee by accident. I wanted to refund them just the fee portion but ended up having to refund the full amount because I was unable to process a partial refund.