58
VOTE
Status
Not Prioritized
Categories
Online Fundraising
Payments
Created by
Guest
Created on
Apr 5, 2023
RELATED FEATURE REQUESTS
Processing Fees for Donors reflect true processing fees
The Processing Fees that donors can cover reflect the actual processing fees paid by the non profit. This would adapt based on the payment choice they make - whether credit card or ACH. This would be calculated and displayed on the checkout experience for the donor.
In looking at this further, we believe it is wrong to tell the donor they can cover the fees, but in reality, they are not covering the entire fee. The donor ops in to cover the fees, they should be correct. BLMG is charging more on the "extra" gift to cover the fees on that "extra" gift. Our CFO and accountant in the business office agree that this is not right. If you tell a donor that X$ covers the fees on their gift, then that better be the case. I'm probably talking to the wind right now, but this needs to be addressed.
We need this changed as well. Right now a donor making a $100 gift to a certain fund and agreeing to pay the fees, is not actually giving the full $100 to that fund. Their intent is not being fulfilled. Only $99.60 is credited to the fund they are supporting and $3.60 is going to fees. The receipt I send to the donor shows this. They are going to question us. But I have to follow your report showing the amounts going to the fund and the fees, or our auditors will come down on us. I feel there could be legal ramifications. I'm pretty sure you can make this work correctly.
I was about to submit a similar request. Right now it looks like the "cover the fee" checkbox defaults to 3.2%, but it should be 1.8% for ACH. I think part of this is because the "amount" page precedes to "payment method" page. If it were all one page, the fee could be dynamic based on amount AND method. It also should be noted that the 3.2% does not account for the extra $0.30 fee.